Customer Success Manager

Customer Centric

Empowering others is important to us at EPLAN, because we want to enable our customers to achieve great things and become the leaders in their fields of expertise. We want to inspire our customers to achieve greater levels of efficiency through firstly automating their electrical design process and later their entire business process. Therefore, our customers are at the centre of all we do. That's why we have introduced a new role at EPLAN UK, the Customers Success Manager. Chris Louch has this new role and will be working alongside our customers to highlight some of the ways that the EPLAN software and services can add value to the way they work. 

Customer Success Man(ager)

How will the Customer Success Manager benefit our customers? 

The idea of the new role is for Chris to hold regular account reviews with customers to find out how they are getting on with using the software and to see where we can support them further. We have discovered that a lot of our customers are using EPLAN in the same was as they use a CAD tool, rather than as the CAE tool that it is. Therefore, many customers are not reaping the benefits of their investment in the software. Something has to be done about this! 

The first phase is to ensure that EPLAN has been set up correctly and is being used correctly in your business. After purchasing EPLAN, our customers have the tools to save huge amounts of time in the design process, however, some customers are using EPLAN in an inefficient way or haven't even started using it after purchasing it. We want this to change! We want to ensure that our customers are where they should be and are fully equipped to be successful and grow as a business. 

The second phase is a value process audit, where we assess the entire business to see where EPLAN can add value across the entire business and map the journey to success. We will also be holding Efficiency Days in different locations across the country where our customers can learn about new features in the latest version of EPLAN, tips & tricks, and much more, whilst networking with other EPLAN customers. 

Would you like further information?